So January of this year an opportunity came my way and as many "work from home" opportunities end up as scams, I very cautiously started with this company. They introduced me to a client and it happened to be at the very height of their busiest season of the year. I instantly fell in love.
At the end of March things were extremely slow. Even then, I swore I would just lay low and be happy where I was. The longer I have been there I made friends who had been there longer way longer than me and they had taken on more skills and reported more earning potential year round, not just 3 or 4 months out of the year. Well, I slowly took on 1 skill and another and now I am at the point of deciding if I want to move into an actually title beyond "contracted agent". It both scares me and excites me.
I have had a few ask me about what I do, I message them the information and it just isn't for them and that is okay. Unlike most people, my "job" started as a hobby, something to help my self esteem and give me purpose, also a way to help with a few wants and needs, and now hopefully in the next year, we will get to start traveling (together for fun, since I already travel.... A LOT, lol)
Well, as anyone that has worked in call center work might know, we are trained to be "ready" for suicidal calls, because sometimes a person on the edge just wants/needs to talk to a stranger. I had not slept well since Sunday so I slept on and off all evening last night and when Vern was finally ready for bed I was restless. So I thought I would see if anyone was needed and logged in.
My "call" finally came. The 1st minutes of that call time stood still. I started following protocol step by step to the best of my ability (no one call will EVER be the same or by the book) by the calls end I felt the situation was no longer dire and more like just needing to vent. Still, once they left the line I, 2nd guessed everything I did and said. I felt I had not followed protocol properly and thought at least it was going to be an excellent learning opportunitiy and expected coaching and feedback sometime today.
Well, when I got to my emails I found a great job notification we call "kudos" and was happy. With all of the recent training I had done, I was thankful I must be applying things well. Then I opened my coaching and saw it wasn't a new skill it was THAT CALL. I never expect kudos for doing what they teach us to do, and with all my uncertainty from last night, I was pleased.